Returns & Refunds

We make it right, fast

Because these are sensitive research materials, all sales are final once delivered — but if an order arrives damaged, incorrect, or doesn’t arrive, we’ll fix it.

How returns work

01

Contact us within 7 days

Email support@renovawellnesss.com with your order number within 7 days of delivery (or expected delivery).

02

Send photos

Include clear photos of the issue — damaged vial, seal, label, or packaging — so we can resolve it fast.

03

Replacement or refund

Once reviewed, we’ll ship a replacement or issue a refund at our discretion — no runaround.

Eligible for replacement or refund

  • ✓Order arrived damaged in transit
  • ✓Wrong item or wrong strength received
  • ✓Order never arrived / lost in transit
  • ✓Defective seal or compromised packaging

Not eligible

  • ·Opened or used vials (all sales final once delivered)
  • ·Buyer’s remorse or change of mind
  • ·Claims made more than 7 days after delivery
  • ·Improper storage or handling after delivery

Photos speed everything up

A few clear photos of the issue let us approve a replacement or refund right away — no back-and-forth, no shipping the item back for damaged or incorrect orders.

Start a claim

See Shipping & Delivery · Full terms in our Refund, Return & Shipping Policy.

Research use only · not for human or animal consumption.